SHIPPING POLICY

Welcome to KH Store (khstore.co). We are committed to delivering your order accurately, in good condition, and always on time. Please read our shipping terms and conditions below carefully.

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1. PAYMENT METHOD (CASH ON DELIVERY)
* We operate primarily on a Cash on Delivery (COD) basis across Pakistan.
* Payment must be made in full in cash to the courier representative at the time of delivery before opening the package.
* Please ensure you have the exact amount ready to facilitate a smooth delivery process.

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2. ORDER PROCESSING TIME
* All orders placed on KH Store are processed within 1 to 2 business days (excluding Sundays and national holidays).
* Order Confirmation: Once you place an order, our team may verify it via phone call, WhatsApp, or SMS. Once confirmed, your order will be dispatched immediately.

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3. DELIVERY TIME & SHIPPING CHARGES
* Standard Delivery Time: Estimated delivery time across major cities in Pakistan is 3 to 5 business days. Remote or rural areas may take up to 5 to 7 business days.
* Shipping Charges: Standard shipping rates apply at checkout depending on the order weight and delivery location. Free shipping promotions (if applicable) will automatically apply at checkout.

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4. ORDER TRACKING
* As soon as your order is dispatched, you will receive a confirmation message/email containing a Tracking Number and the courier portal link.
* You can track the status of your parcel online using the provided tracking code.

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5. PARCEL INSPECTION & OPEN PARCEL POLICY
* Courier Rules: As per standard courier service policies in Pakistan, customers are not permitted to open the package before making the full cash payment to the courier agent.
* Damaged or Incorrect Items: If you inspect the item after opening and find any defect, damage, or discrepancy, please reach out to our customer support within 24–48 hours for a prompt replacement or solution.

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6. UNDELIVERED PARCELS / REFUSALS
* Please ensure that your contact number is active and reachable.
* Courier riders will attempt delivery up to 2–3 times. If you are unavailable or refuse to accept the parcel without prior notice, the parcel will be returned to our warehouse.
* Repeated refusal of COD orders may result in your address/number being blacklisted from placing future COD orders on our platform.

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7. CONTACT US FOR SHIPPING INQUIRIES
If you have any questions regarding your order's delivery status, please contact our support team:

* Website: https://khstore.co
* Email: support@khstore.co
* Store Name: KH Store
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